We offer many in-stock items that ship within one week. If you add a monogram, then it is typically mailed 2-3 weeks later.
Pre-orders and Ship Dates:
We offer many of our items as a pre-order so that we can ensure we order the sizes our customers want. Pre-order lead times ranges from 45-100 days. For all pre-orders, the expected delivery date will be listed on the product description.
All pre-orders and non sale items that are returned, canceled or are duplicate orders are subjected to a 20% restocking fee. Once you place a pre-order, an item is made specially for you and if you had not ordered it, it would not have been made. We ask that you double check your order very carefully before submitting to ensure all information is correct. We will no longer be able to add or edit orders or change sizes once pre-orders have been submitted.
If you choose our split pay option during pre-order sales, you will be charged a $5 split pay fee and are responsible for paying your balance by the deadline. If you do not pay your balance, you will forfeit the clothes ordered and the deposit you paid.
SALE ITEMS or personalized items are final sale and not returnable or exchangeable. For non-sale items, we will accept the return of unworn, unwashed or defective items, within 7 days of receipt of your order. All non-sale items that are returned, will be subjected to a 20% restocking fee.
If you need to return an item, please mail back at your own expense and include the attached Return Authorization Form. Our return address is:
Eyelet & Ivy, Attn: Returns, 613 Remington Park Robinson, TX 76706
We'll notify you via e-mail of your refund once we have received and processed the returned item.
If you need to make an exchange, please re-order on our website and follow above for returning your item for a refund. The restocking fee is waived on exchanges for the same item in a different size.
If you have an address change, please email us immediately at firstname.lastname@example.org and include your order number and new address.